Shipping
Common Shipping FAQs
What is the shipping policy?
WaterHog currently ships to the 48 contiguous United States, and only to commercial and residential addresses in those states (not to Post Office boxes).
All mats are shipped via UPS Ground. We do not offer expedited shipping at this time.
When will my order ship?
Stocked WaterHog mats have a current lead time of 1-2 business days.
Larger and personalized items are made to order and will ship in 3-5 business days.
Please contact customer support if you have any issues or questions regarding shipping and your order care@waterhog.com.
Ship times will be determined by your delivery location.
Do you ship overseas?
At this time, we only ship to the 48 contiguous United States.
If you are located in Europe, please visit https://waterhog.eu
I see you talk about lead times and ship times. What's the difference?
Great question! Here's a simple breakdown.
Lead Time - the time it takes for us to make your mat(s), starting from the time you place your order and ends when we hand your packages over to UPS.
Ship Time - the time it takes UPS to deliver to your home from our facilities.
We've included a transit map courtesy of UPS that outlines typical ship times from our manufacturing plants in Georgia.
UPS Standard Ground Map
Please reference this map to estimate ship time from our manufacturing facilities in Georgia to your location.
