We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, there is a $9.95 return shipping charge on orders under $50.

Our products are safe for the vast majority of flooring types found in homes; including vinyl and linoleum.

However, we recommend you refer to the flooring manufacturer's installation and care guide. Certain vinyl flooring contains plasticizers that may leech out over time and react with rubber and other compounds; which may result in discoloration.

So, if you have any concerns; it's better to play it safe than sorry, and do a little research before making your purchase. As always, the WaterHog Customer Success Team will be here to help as well.

Of course we can! The best thing you can do before placing your order is "measure twice, order once"!

We've also put together this size guide to help reference mat size in relation to door types - The WaterHog Size Guide

Look, we all know it's expensive to ship items these days, so be sure to measure before to prevent unnecessary costs and pollution for you and for us.

We try to make our WaterHogs as close to the listed size, but no the sizes are not exact.

There are many factors that come into play during our manufacturing process, so there can be a size variance of (+/-)3%.

You absolutely can, just be mindful that once you alter your WaterHog mat, you will be unable to return or get a refund, and any warranty will be voided.

We find that using a sharp utility knife and a straight edge ruler on a hard surface work best; just be careful and mindful of the surface below that you are cutting on as it is likely to scratch.

We get this question a lot, and the short answer is yes, but let's explain a little more.

Here's a color variation guide to shed a little more light on the subject - The WaterHog Color Guide.

The biggest culprit when it comes to color variation is lighting. A little exercise we like to do to show the variation is to take a picture of a WaterHog under a typical indoor light setting (lamp, can lights, etc.), and then take it outside under natural sunlight or shade and notate the difference.

A WaterHog's surface is made up of many highly reflective fibers consisting of different colors; so at times it can appear to look really different.

This is also another reason why we showcase real photography with little to no color edits so you can actually see the variance in real life.

WaterHog currently ships to the 48 contiguous United States, and only to commercial and residential addresses in those states (not to Post Office boxes).

All mats are shipped via UPS Ground.  We do not offer expedited shipping at this time.

Stocked WaterHog mats have a current lead time of 1-2 business days. 

Larger and personalized items are made to order and will ship in 3-5 business days.

Please contact customer support if you have any issues or questions regarding shipping and your order care@waterhog.com.

Ship times will be determined by your delivery location.

At this time, we only ship to the 48 contiguous United States.

If you are located in Europe, please visit https://waterhog.eu

Great question! Here's a simple breakdown.

Lead Time - the time it takes for us to make your mat(s), starting from the time you place your order and ends when we hand your packages over to UPS.

Ship Time - the time it takes UPS to deliver to your home from our facilities.

We've included a transit map courtesy of UPS that outlines typical ship times from our manufacturing plants in Georgia.